This site is aimed at Consumer Customers and Professional Customers over the age of 18.
Consumer Customers (hereinafter also referred to as "Consumers") are private citizens who purchase a product or service solely for personal use and not for business, professional or entrepreneurial purposes.
Professional Customers are customers with a VAT number and may only purchase products and services for personal use or promotional, advertising, or gift purposes.
It is forbidden to resell our products without written authorization from us. In this case, please do not make purchases or contact us at the contact details indicated in point 1) below before placing an order.
Unless otherwise agreed in advance with our company, we reserve the right not to make deliveries to countries outside the EEC and to all destinations that require a customs procedure. By way of example, in addition to Extra Cee countries, we also refer to destinations in Switzerland, RSM, Livigno, Canary Islands, Ceuta, Melilla.
The service provider of this website is the company Gruppo Prc Srl (hereinafter "Gruppo Prc", "WeppyShop" and/or "our company") with a VAT number and Tax Code IT-09991300964, registered office in Corso Buenos Aires no. 79, 20124 Milan, Italy, enrolled in the Company Register of Milan, Cap. Soc. 1.000,00 € i.v., code Rea MI-2126533. Email firstname.lastname@example.org
The sale of products on our website "weppyshop.com". (hereinafter also referred to as "Website" or "WeppyShop") is governed by these General Terms and Conditions of Sale (hereinafter also abbreviated to "GTC"). Please note that both the navigation on this website and the purchase of a product offered herein imply the acceptance, without reservation of any kind, of all these GTC.
These GTC may change at any time and without notice and come into force as soon as they are published on the Website.
1) PRE-POST SALE INFORMATION REQUEST
For any information, communication, doubts, or questions, please contact us at the following addresses:
PHONE: (+39) 02 4507 1676 (we speak Italian, English, and French)
2. DESCRIPTION OF THE SERVICE
WeppyShop is a product resale site dedicated to Consumers over the age of 18.
Consumers are private citizens who purchase a product or service for their personal use.
Professionals and companies with a VAT number can purchase for their personal use, for promotional, advertising, or gift purposes.
It is forbidden to resell the products on the site unless you receive our written authorization to be requested by email to the above address.
Our company reserves the right to accept or reject any order from a customer without the customer raising objections or claiming damages of any kind.
3) PURCHASE COMMITMENT AND ORDERS
The placing of an order and payment by a Customer does not constitute a constraint on our company. By placing an order online, the customer fully accepts all of these General Terms and Conditions of Sale.
The availability of the goods in stock indicated on the site may vary at any time depending on sales made throughout Europe and other technical issues related to the synchronization of information systems. Hence, the quantity and/or availability indicated on the site at the time of order may be different from that available.
Upon receipt and payment, our staff will verify your request and the actual availability of the material in stock. If our company should find any problem related to the issuance of the order, it will contact the customer as soon as possible to notify him and find a solution or cancel the order by refunding the amounts paid.
To make the payment, the Customer must use one of the payment methods indicated on our site.
For informative and non-exhaustive purposes, we would like to inform you that to receive Bank Transfers to our current account it takes 1 to 3 working days from their issue. Meanwhile, payments by credit card or PayPal arrive instantaneously. So, the time needed to verify these are only those that our staff will use to view the receipt of the goods.
4. MODIFICATION OF AN ORDER
If for any unexpected circumstances, you wish to change your order and/or the shipping address, you must contact us immediately by phone or email (indicated in point 1 above) to inform us.
However, we would like to notify our customers that, due to the high level of automation in the management of orders, the time available to cancel an order may be very short. Hence, if the order has already been processed by the logistics system, it can no longer be canceled. And the customer will be required to receive the material ordered at the address indicated by him.
Please check your orders, delivery addresses, prices, products, quantities, and details carefully before placing an order.
5. PHOTOS AND COLORS OF THE PRODUCTS
The photos and videos on this site are for illustrative purposes only. For products and furniture made of natural wood, the color and grain may change depending on the nature of the wood used for manufacturing.
The color shades shown on the site are not guaranteed references to the shade as they may vary depending on the screen/monitor with which you are browsing and other technical factors.
Hence, please always take a look at the dimensions of the product and its characteristics. To avoid as much as possible, the receipt of products that do not meet your expectations.
6. PRICES OF THE PRODUCTS
All amounts indicated on this site are in Euro and VAT included (except where specifically indicated). Prices may change at any time and without notice. The prices published at the time of receipt of payment will be considered valid, except for any errors that our company may find after receipt of the order by the Customer.
If a Customer places one or more products in the shopping cart and the price of one or more products is changed before payment is made, WeppyShop reserves the right to refuse the order without the Customer being able to claim any damages from us.
7. TRANSPORT COSTS
To calculate the transport costs, the customer must enter the products in the shopping cart and continue the procedure by entering the destination address and selecting one of the transport methods among those proposed.
If the customer wishes to ship the material to a third party, he must inform the recipient immediately to prevent the goods from being rejected or lost.
Our couriers, in case of refusal or absence of the recipient, will make a new delivery attempt in one of the following working days. After 2 delivery attempts, the goods will be stocked or returned to the sender. In this case, all consequent taxes may be charged to the customer who will be required to pay them to our company.
The shipping costs do not include charges for delivery by appointment, delivery by phone call, delivery to the floor, or delivery by specific means/vans equipped with a hydraulic tailgate. If a customer wishes to request one of the services not included, he can send us a request for a quote by email before placing the order.
8) SHIPPING AND DELIVERY PERIODS
Depending on the type of product, shipping may take 1-3 working days after receipt of payment and our subsequent verification.
The delivery times indicated on this site are purely indicative, are intended as "working days" and start from the next day on which the goods are shipped.
Shipment and/or delivery times may be delayed due to strikes, riots, bad weather, health emergencies, and any other extraordinary situation that may occur to us, our suppliers, and/or the transport company, as well as any loss/losses of parcels by the same. Should one or more of these situations occur, our company cannot be held responsible. And the customer will be required to receive the ordered goods in any case without objecting, nor prejudice to his/her rights, as indicated in the following point 10 ("Right of withdrawal") below dedicated to Consumer Customers.
For information purposes, please note that at certain periods of the year, there may be delays due to the large increase in the number of shipments and deliveries to be processed, such as the period between 20 November and 10 January.
We, therefore, advise Customers to place their orders at a convenient time to avoid any problems. Our company cannot be held responsible in any case and in any way for any delays due to third parties, force majeure, or accidental events.
It is the right of our company to make several shipments of the goods ordered, without this resulting in further charges to the Customer.
9) RECEPTION OF MATERIAL
Ø Verify that the number of packages received coincides with those indicated by the carrier and/or the order. If the courier delivers a number different from the correct one, you are obliged to inform the carrier immediately and indicate the difference written on paper or electronic receipt (ex. the PDA). If this is not reported to the carrier, our company may refuse a refund and/or return request.
Ø Check each package externally, taking great care to see if there are any signs of possible blows or manipulation. Such as barrel, dents, holes, boxes in poor condition, courier tape or any signs that may lead to a suspicion that the goods may have been damaged;
It is mandatory to leave a signature on the delivery note of the courier, whether on paper or a handheld computer (PDA) "VISIBILY DETERIORATED PACK - SIGN WITH CONTROL RESERVE" if these signs are present. Do not sign a package with this wording and subsequently submit photos showing that there was visible damage on it, maybe grounds for refusal of any request for return or refund.
10) RIGHT OF WITHDRAWAL
According to the Consumer Code, with some exceptions, the Consumer Customer who purchases at distance (and therefore also on our website) or negotiated away from business premises, has the right to withdraw from the purchase contract without giving any reason.
The right of withdrawal is not exercisable by Professional Clients and/or Companies with a VAT number.
The Right of Withdrawal provides for the total reimbursement of the expenses incurred by the Consumer for the purchase of that product except for having to return the goods at his fee and expense to the address that will be communicated by us.
Withdrawal is not possible in the following cases:
1) if the Client is a Professional and/or a company with a VAT number;
2) in case the products have been customized for the customer and/or tailor-made;
3) in case the products are not made intact, in perfect condition and complete with the original packaging and all the elements and components of that product;
4) if the products are soiled and/or washed and/or damaged and/or modified in any way.
5) in the case of supplies of sealed audio or video recordings or sealed computer software which have been opened after delivery;
6) in the case of supplies of digital content on a non-material medium if the performance has begun with the consumer's express agreement and his acceptance that in that case, he would lose the right of withdrawal.
7) in the case of contracts concluded at a public auction;
8) in the case of the supply of products which are liable to deteriorate or expire rapidly;
9) in the case of delivery of sealed goods or not suitable for return for hygienic or health protection reasons and have been opened after delivery (e.g. underwear, swimwear, earphones, etc.)
If the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from manipulation of the goods other than that necessary to establish the nature, characteristics, and functioning of the Product, the refund amount will be reduced by an amount equal to this decrease in value. WeppyShop shall inform the Customer by e-mail of this circumstance and the resulting reduced refund amount and shall provide the Customer, if the refund has already been paid, with the means of payment of the amount due by the Customer due to the impairment of the Product.
The right of withdrawal ends after 14 (fourteen) calendar days from:
Ø in the case of service contracts, from the day of contract conclusion;
Ø in the case of contracts for the sale of products, from the day on which the consumer or a third party (other than the carrier) designated by the consumer acquires physical possession of the goods or:
· (b1) in the case of multiple goods ordered by the consumer by way of a single order and delivered separately, from the day on which the consumer or a third party (other than the carrier) designated by the consumer acquires physical possession of the last good;
· (b2) in the case of delivery of a good consisting of multiple lots or pieces, from the day on which the consumer or a third party (other than the carrier) designated by the consumer acquires physical possession of the last lot or piece;
· (b3) in the case of contracts for the periodic delivery of goods during a given period, from the day on which the consumer or a third party (other than the carrier) indicated by the consumer acquires physical possession of the first good;
Below is the procedure for exercising the right of withdrawal:
a) REQUEST THE RETURN: within 14 calendar days from the date of receipt of the material and as indicated above, the customer must fill out the appropriate form or send an email to email@example.com indicating his willingness to withdraw from the contract for one or more products received indicating:
· Full details of who placed the order;
· Order number and date;
· Code/SKU and description of the product(s) you wish to return;
· The total amount for which reimbursement is requested;
· If the customer has paid by bank transfer, the customer must also indicate the IBAN, SWIFT/BIC code and the exact name of the bank account to which we are to make the refund transfer;
· If the customer has paid by Paypal or other electronic means involving the use of credit cards, the customer will receive a refund using the same method of payment chosen by him at the time of the order, unless expressly requested otherwise;
b) PRINT THE LABEL: WeppyShop will send the Customer a pdf with the label to be applied to the package and the instructions for the return. In case the customer cannot print the label, he must copy it perfectly and legibly.
c) PACKAGE PREPARATION: The Customer must prepare the package by carefully packing the product, seal it by removing any labels from previous shipments, apply the label sent by us to the outside of the package in a visible manner.
d) SEND THE PACK: send the package at your care and expense to the address provided on the label.
e) PLEASE WAIT FOR REFUND: our company will make the refund within 14 calendar days from the date of the request for withdrawal or from the date on which it will receive the returned material at its warehouses. The refund will include the cost of the product and the standard shipping costs offered by us even if the customer has chosen a faster and/or more expensive shipment.
Attention: Should a Customer send the goods to our registered office or an address different from the one communicated by us, he must take care of the recovery of the material and the subsequent shipment to the correct address at his own expense.
The goods that the Customer wishes to return to us travel at his own risk. Should these goods be lost or arrive damaged, our company reserves the right to refuse to refund them and the customer must eventually recover the non-refundable material at his own expense within 14 days from the date on which our communication was sent. If the customer does not collect the goods after these terms, he will be required to pay us the monthly storage charges and/or dismantling costs which will be sent to the customer by email in advance.
11) DEFECTIVE GOODS
The Customer who finds a defect in the material received is required to notify us within and no later than 4 days of receipt of the goods. Beyond this date, it will no longer be possible to make any complaint and/or consider any request for reimbursement or reproduction.
Our company will respond to the Customer within 4 working days after receiving the communication from the Customer.
If our company agree to the customer's defect, it will take responsibility to collect the damaged material received, and send another one as soon as possible. If this is not possible and/or in the customer's interest, it will refund the total or partial amount within 14 days from the date on which the problem is resolved.
Apart from requesting a replacement or refund, the Customer releases our Company from any further liability and cannot claim any economic and/or image and/or industrial damage from us.
12) LEGAL GUARANTEE
12.1 All products sold on the Site are covered by the legal guarantee of conformity provided for by articles 128-135 of the Consumer Code (''Legal Guarantee'').
12.2. To whom it applies
The Legal Guarantee is reserved for consumers. It, therefore, applies only to users who have purchased on the Site for purposes unrelated to their business, commercial, craft, or professional activity. To those who have purchased on the Site, and who do not qualify as consumers will be applied the guarantee for defects of the sold goods, the guarantee for defects in quality promised and essential, and the other guarantees provided by the Civil Code with its terms, forfeiture, and limitations.
12.3. When applying
The seller shall be liable to the consumer for any lack of conformity which exists at the time of product delivery and which becomes apparent within two years of such delivery. The lack of conformity must be reported to the seller. Under penalty of forfeiture of the warranty, within two months from the date of discovery.
Unless proved otherwise, it shall be presumed that defects of conformity which become apparent within six months of product delivery already existed on that date, unless such presumption is incompatible with the nature of the product, or the nature of the lack of conformity. From the seventh month after the delivery of the product, it will be the consumer's responsibility to prove that the lack of conformity already existed at the time of product delivery.
12.4 To benefit from the Legal Warranty, you must first provide proof of the date of purchase and delivery of the goods. You should, therefore, keep the order confirmation or purchase invoice and the DDT or any other document that can attest to the date of purchase and the date of delivery (e.g. credit card statement or bank statement).
12.5. What is the lack of conformity?
There is a lack of conformity when the purchased good:
· is not suitable for the use to which goods of the same type are normally put;
· does not conform to the description made by the seller and does not possess the qualities of the goods which the seller has presented to the consumer as a sample or model;
· does not have the usual qualities and performance of a good of the same type, which the consumer can reasonably expect, taking into account also the statements made in advertising or labeling;
· is not suitable for the particular use desired by the consumer and that it was brought to the knowledge of the seller at the time of conclusion of the contract and accepted by the seller.
12.6 Any failures or malfunctions caused by accidental events or by the user's responsibility or by use of the product that does not comply with its intended use and/or with the technical documentation attached to the product are therefore excluded from the scope of the Legal Warranty.
12.7. Remedies available to the user
In case of a lack of conformity duly reported within the terms, the user is entitled:
- primarily, to the repair or replacement of the good, free of charge, at its choice, unless the remedy requested is objectively impossible or excessively expensive compared to the other;
- on a secondary basis (i.e. where repair or replacement is impossible or excessively expensive or has not been carried out within a reasonable period or where repair or replacement previously carried out has caused significant inconvenience to the consumer) to the price reduction or termination of the contract, at the consumer's choice.
The remedy sought is excessively onerous if it imposes unreasonable costs on the seller compared with alternative remedies that can be exercised, taking into account (i) the value that the goods would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) whether the alternative remedy can be exercised without significant inconvenience to the consumer.
12.8. What to do if there is a lack of conformity?
If a Product, during the period of validity of the Legal Warranty, manifests what could be a conformity defect, the user must contact Customer Service, using the contact details indicated in art. 1 above. WeppyShop shall promptly respond to the notification of the alleged lack of conformity and shall indicate to the User the specific procedure to be followed, also taking into account the product category to which the Product belongs and/or the reported defect.
It remains understood that WeppyShop is the entity responsible for the application of the Legal Warranty in relation to it’s Products sold.
12.9 In the case referred to in Article 12.8 (i) above, WeppyShop will collect the Product and send it to the relevant service center.
The competent service center will carry out the necessary checks to ascertain whether or not the alleged lack of conformity exists. If the defect exists, if the user has chosen repair from the available remedies, the service center will proceed with the repair. If, on the other hand, the User has chosen a replacement and the replacement is not excessively expensive or objectively possible for WeppyShop with respect to the repair, WeppyShop shall replace the Product. If the service center finds that the Product is not in conformity, WeppyShop shall bear any repair/replacement costs and the transport costs to the service center. If the Service Center does not find the defect of conformity, the Legal Warranty shall not apply and therefore the costs of transport and any repair or replacement costs shall be borne by you. WeppyShop shall inform the User of the circumstance and any costs incurred for repair or replacement. WeppyShop reserves the right to send the User the quotation issued by the service center so that the user may decide whether or not to have the repair or replacement carried out at its own expense. The User shall authorize the repair or replacement at its own expense in writing. Following such acceptance, a direct relationship shall be established between the service center and the user, to which WeppyShop shall be completely unrelated and for which WeppyShop shall not be liable.
12.10 In all cases, the repair or replacement of the defective Products, if due, will be carried out as soon as possible and in any case, except in exceptional cases of force majeure, within 60 calendar days from the day, WeppyShop received the defective Product. If the replacement or repair initially chosen is not carried out within this period, you may request one of the alternative remedies under the Legal Warranty (replacement if required; repair if required; price reduction or termination of the contract).
12.11 WeppyShop reserves the right to ask you to enclose the invoice for your order with your request for the Legal Guarantee of Conformity.
12.12 The Legal Warranty will be automatically invalidated in the following cases:
a) For the loss or handling of any of the manufacturer's control labels;
b) When the cause of the damage or defect is due to incorrect use, failure to follow the instructions in the accompanying manual, as well as accidents, misuse, blows, breakage, accidents or defects produced by causes not attributable to normal operating conditions;
c) For repairs due to lack of maintenance, overhaul, cleaning or adjustment;
d) For use in unsuitable environments (dusty, exposure to direct sunlight, vibration, extreme temperatures [below 5°C and above 40°C], humidity outside limits [below 10% and above 95%] and power outlets without earthing protection or overvoltage protection);
e) For misuse of the installed software or the use of illegal software;
f) For damage caused by viruses or cyber-attacks;
g) When there is a life cycle shorter than the established warranty period;
13. CONVENTIONAL MANUFACTURER'S WARRANTY
Products sold on the Site may, depending on their nature, be covered by a conventional warranty issued by the manufacturer (''Conventional Warranty''). The user can only enforce this warranty against the manufacturer. The duration, the extension, also territorial, the conditions and methods of use, the types of damage/defects covered and any limitations of the Conventional Warranty depend on the individual manufacturer and are indicated in the so-called warranty certificate contained in the product packaging.
The Conventional Warranty is voluntary and does not replace, limit, or exclude the Legal Warranty.
14) BILLING AND VAT
The bills are issued by the end of the month of dispatch, in Euro, and delivered to the address you provide. Italian companies subject to electronic invoicing must send their Unique Code and will receive invoices electronically via SDI. To all other customers, the invoice will be sent via email.
The Customer is obliged to print and/or keep the invoice as required by law. The Customer is entitled to request that the invoice be sent by fax or mail.
VAT will be applied to all-natural persons ("private individuals"), Customers with an Italian VAT number, and in all other cases provided for by Italian law. For all professionals and/or companies with a non-Italian VAT number, VAT may not be applied only in certain cases. For information purposes only and not exhaustive, VAT may be applied in case the company is not registered with Vies, in case of delivery of goods in Italy, in case of triangulation or other cases as regulated by Italian law.
15) PROHIBITED USE
It is forbidden to:
a) make purchases to resell the products to third parties, without first receiving our written permission;
b) use images and/or text and/or logos on our site without our written permission;
c) enter false data into our registration forms;
d) use scripts, robots or other technologies to monitor our website;
e) reproduce any type of text, logo and/or image of our property;
f) make purchases on our sites if you are not at least 18 years of age on the date of purchase;
If our company becomes aware that even one of these prohibitions is being breached and/or that a user or customer is causing any damage to our website or our company, we reserve the right (without assuming any obligation) to monitor and verify all transactions and/or communications occurring on our websites. If we consider, in our discretion, that a user or Customer may be in breach of any terms, conditions, contracts or that any of them is inappropriate, we may cancel any orders and/or restrict access to such persons and initiate legal proceedings against them.
16) CANCELLATION OF THE CONTRACT
Our company, at its discretion, with or without notice may:
a) Suspend or restrict the use of our websites to a specific user, as well as completely close an account or cancel access to our websites;
b) Blocking or canceling an order that we have realized cannot offer a sufficient guarantee of the final result, delivery time, etc.
c) Notify the competent authorities of any fraud or abuse occurring on our websites or against our company
d) Remove any content we deem inappropriate from some or all of our technological devices
e) Limit our service to our discretion.
17) LIMITS OF LIABILITY
We exclude ourselves from any liability for damages of any kind that could be due to the lack of availability of the goods, the change in prices, delays in production and/or delivery, the continuity of operation of our websites.
We exclude ourselves from any liability arising from sites and/or links on our websites, emails, social media and any other means of electronic communication owned or managed by us, which may cause damage to customers and other users. The responsibility is of the respective owners. Therefore, we do not claim our products, services, content, data, files, information, and any type of link/material that is foreign to our pages/sites.
We exclude any liability for any direct, indirect, derived or related loss or damage due to the improper use or operation of the product, including accidents to persons, damage to property other than the subject matter of the contract or loss of benefits.
18) PERFUMERY, COSMETICS, AND OTHER BRANDED PRODUCTS.
WeppyShop has been authorized to use and manage the image rights of perfumes, cosmetics, and other branded products that are used on the website and to market them, without a defined geographical scope for the permitted period.
The disclosure of the images and the transfer of the rights to use these products to third parties is therefore prohibited.
WeppyShop's suppliers have guaranteed that all products are original, that they have been purchased both from its owners and from other authorized suppliers and that, in turn, they have provided the necessary permits and authorizations for distribution.
The suppliers of products marketed by WeppyShop have expressly guaranteed that the products have not been modified or altered, being of free transit and circulation within the European Common Market (MEC). These products are protected by the principle of free movement of goods within the European Union and the exhaustion of trademark rights, therefore they can be legally marketed.
WeppyShop is not an official brand distributor and only acts as a reseller in the European Economic Area sales channel.
WeppyShop's suppliers and official, and authorized brand distributors have expressly granted WeppyyShop special permission to resell products on the internet through platforms or marketplaces such as those on this website.
The published images of perfumery products may sometimes not correspond to the format sent by the producers, the producers reserve the right to change the packaging and the format of the products without prior notice.
19) INTELLECTUAL PROPERTY
We reserve all rights of ownership protected by Intellectual and Industrial Property of this web page, of all contents of the site WeppyShop.com including all other sites owned by Prc Group Srl including logos, texts, images, slogans, offers, etc..
Our company is very respectful of the various brands and their image as well as sales policies. Our websites may contain text, images, graphic designs, or trademarks owned by third parties, for which each of the owners has the exclusive right to exercise exploitation rights in any way. If you notice any illegal content or illegal use, please let us know by sending us an email to the address indicated in point 1) above.
If we notice any kind of inaccuracy and/or violation, we will edit and/or remove the content as soon as possible.
The Customer is aware that should any violations occur, he will have the duty to comply with the decisions of the brands as communicated by us, relieving our company from any responsibility.
Our company is concerned about the security and data protection of its customers. You can find out your rights and how to exercise them in the Privacy and Policy page on our website or by sending us an email to the address indicated in point 1) above.
21) SEVERABILITY OF CLAUSES
Should one or more of the clauses of these GTC be invalid or unenforceable under the applicable law, such clause shall not affect, but only to the extent of such invalidity and shall not affect any other clause of these terms and conditions.
22) APPLICABLE LAW AND PLACE OF JURISDICTION
In case of dispute, these conditions of sale are governed by Italian law.
For the resolution of any disputes, the parties may submit to the courts and tribunals with jurisdiction in Milan, waiving any other jurisdiction that may correspond to them.
(23) ALTERNATIVE DISPUTE RESOLUTION
All consumers who have encountered problems with an online purchase that could not be solved directly with the seller can turn to the new online dispute resolution platform (ODR) prepared by the European Commission.
Alternative Dispute Resolution (ADR) offers consumers and businesses the possibility to resolve their disputes out-of-court, quickly, and economically. Also, by using such mechanisms, the number of pending cases is reduced and ordinary justice is reduced. An alternative dispute resolution procedure usually ends within a few months and the costs of the procedure tend to be lower than the legal costs for the consumer.
How does the service work? ADR entities operate out of court and will be able to:
a. help the parties to seek an agreement, but without taking a formal position on either solution to the dispute;
b. propose to the parties a solution (which in some cases may be binding)
c. acting as "the arbitrator", i.e. adopting a binding decision to resolve the dispute.
The platform - verified the requirements established by law (Reg. Eu 524/2013, Implementing Regulation 1051/2015, as well as ADR Directive 11/2013 and D. Legislative Decree 130/2015) - will contact the seller and propose to resolve the dispute out of court through an alternative dispute resolution body, the so-called "ADR". ADR body (from the English "Alternative Dispute Resolution"). This should help you to resolve the problem within 90 days - which can be extended in exceptional cases.
For any translation's problem, the official language is the italian.